Support

Start at /submit, pick the venue you trade on, and connect a read-only API key. We take a baseline snapshot, then daily NAV snapshots at 23:55 UTC. After a short review window your handle appears in the public registry.

Six venues are live today: Binance, Bybit, OKX, IBKR (via Flex Web Service), Kalshi, and Polymarket. Each has its own connection flow documented on /how-it-works. If you trade somewhere else, tell us — we prioritize integrations by demand.

Data is periodically updated. We take one daily NAV snapshot at 23:55 UTC across crypto venues. IBKR data arrives through the Flex Web Service and reflects prior-business-day close (T+1). Each snapshot is SHA-256 hashed and chain-linked to the previous record, so the registry is append-only and independently verifiable.

Yes. In /settings/privacy you can flip your account to private — the registry, badges, and chain API will stop listing you within a few minutes. Withdrawing GDPR consent has the same effect and also stops further data collection until you re-consent.

Open /settings/billingand click “Manage subscription.” That opens the Stripe customer portal where you can cancel, change plan, or update payment method. Cancellation takes effect at the end of the current billing period.

Yes — a full GDPR data export is available at /settings/privacy. The export includes your profile, connected-venue metadata (never your API keys), all NAV snapshots, calculated TWR series, and the full hash chain — as a downloadable JSON bundle you can verify independently.

Returns are computed with the time-weighted return methodology required by GIPS, using Decimal.js for basis-point precision. Each daily calculation is SHA-256 hashed and chain-linked to the previous entry, and the daily head is anchored to Bitcoin via OpenTimestamps. Anyone can re-verify the chain in a browser at /verify/chain.

Email support@nakedpnl.comwith your handle, the affected date range, and the discrepancy. We investigate within one business day. Because the chain is append-only, we don’t modify past entries — corrections are published as new, referenced records.

Refund eligibility is described in our Cancellation & Refund Policy. For any refund request, email contact@nakedpnl.com from the address on your account with the order ID — we reply within one business day.

Yes. We only accept read-only keys — they cannot place, cancel, or withdraw trades. Keys are encrypted at rest with AES-256-GCM and only decrypted in a pinned region when we fetch your next snapshot. You can revoke the key on the exchange at any time; if it’s revoked, we simply stop taking new snapshots while preserving your verified history.